Optus

Singtel Optus

Status Tracked

Telco facing an OAIC civil penalty case, filed over its 2022 data breach, that has no outcome we have found; the OAIC separately found against it in June 2026 over the White Pages breach; separately had two major Triple Zero outages in 22 months, paying just over $12 million in infringement notices after the November 2023 outage and now facing a Federal Court case alleging 1,005 contraventions after the September 2025 outage.

First tracked: 2026
Last on record: 2026-10
Named in: 8 articles
Across: 3 cases

Named in 8 articles across 3 cases 24 connections: companies 11, mechanisms 1, regulators and bodies 5, agencies and departments 4, police 2, people 1

Key figure on file

58 and 57 months

How long the Optus White Pages investigation and the Meta case each ran, on this article’s basis, before either produced an outcome.

Articles naming it

Cases it recurs across

Linked in the graph

Figures on file

Fig. 01 / Where this name appears

The Triple Zero RortNo known harmACMA member Samantha Yorke, in the same release: "While we are not aware of anyone being directly harmed due to the non-compliance in this case, it…4 articles →The Privacy Rort58 and 57 monthsHow long the Optus White Pages investigation and the Meta case each ran, on this article’s basis, before either produced an outcome.3 articles →The Reporting Rort11 article →

Fig. 01Source: article scan · every article naming itAs of 2026‑10Auto-assembled

Fig. 02 / On the record

58 and 57 monthsHow long the Optus White Pages investigation and the Meta case each ran, on this article’s basis, before either produced an outcome.Nearly five years →
Three of five, still openLatitude (about 40 months), Medibank (about 27 months) and Optus (about 13 months) have no published outcome as of 24 September 2026.Nearly five years →
$2.22 millionThe maximum civil penalty per contravention that applied to the ACL, Medibank and Optus cases in this article; the Meta case carried a $1.7 million cap. Higher maximums have applied to conduct after 13 December 2022, but none of these cases involve conduct after that date.One penalty →
No known harmACMA member Samantha Yorke, in the same release: "While we are not aware of anyone being directly harmed due to the non-compliance in this case, it's alarming that Optus placed so many customers in this position for so long."Source: ACMA, 6 March 2024Factual accuracy →
605 numbers, 150 throughBy Optus's own count: 605 service numbers tried to reach Triple Zero during the outage; 150 got through; the other 455 did not.One thousand and five →
Dapto, 28 September 2025iTnews reported that nine customers could not reach emergency services in a smaller, separate Optus failure ten days after the 18 September outage.One thousand and five →
2,145 unsuccessful emergency callsACMA's count for 8 November 2023, by company: Optus Mobile 2,091, Optus Networks 41, Optus Internet 12 to 000 or 112 (2,144 in total), plus one call to 106.Source: ACMA investigation report, November 2024The calls that did not connect →
$12,000,420Three infringement notices, dated 4 November 2024: Optus Mobile $11,098,980, Optus Networks $676,080, Optus Internet $225,360, covering 4,698 alleged contraventions.Source: ACMA infringement notices, 4 November 2024The calls that did not connect →

Fig. 02Source: figures on file for this name, each tied to the article it came fromAs of 2026‑10Auto-assembled

How we know

The sources of the 8 articles that name Optus, by the tier the desk declared. A source supports its article, not necessarily a claim about Optus.

Evidence strength · 139 sources across 8 articles

Primary 71
Official 5
Masthead 16
Trade 15
Aggregator 1
31 not yet graded

Primary: the document itself: legislation, a court record, a filing, a regulator’s own publication
Official: the organisation’s own statement about itself
Masthead: a news organisation with a corrections policy, reporting the primary document
Trade: specialist or trade press
Aggregator: republishes others’ work

How sources are graded

8 of 8 articles are graded on every headline finding. How findings are graded

Fig. 03 / Named together

The 12 names most often in the same articles as Optus. A line's weight, and the number by each name, is how many articles name both. Grey chords join the neighbours most often named together themselves (two articles or more). Circles are people and organisations, squares are mechanisms. Named together is all this shows: it is not a finding about what the relationship is.

Fig. 03Source: article scan · articles naming bothAs of 2026‑10Auto-assembled